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Our address: CFI Group 3916 Ranchero Dr. Ann Arbor, MI 48108 Have any questions? [email protected] Call us: 734.930.9090 Services for Government CFI Group partners with the Federal Consulting Group (FCG) to provide the only certified American Customer Satisfaction Index (ACSI) customer experience analytics program. Our carefully designed measurement tools and our team of research experts enables agencies to understand and respond to the stakeholder experience. Services for Business As founding partner of the American Customer Satisfaction Index (ACSI), CFI Group is the only company within the United States licensed to apply ACSI methodology in both the federal government and private sectors. Using this patented technology and top research experts, CFI Group uncovers the operational drivers and impact of the customer experience. Sweden Italy SOLUTIONS Solutions for Government Citizen Satisfaction Employee Engagement Website Satisfaction Contact Center Satisfaction Qualitative Research Custom Research QJourney Solutions for Business Customer Satisfaction Employee Engagement Website Satisfaction Contact Center Satisfaction Qualitative Research Custom Research MortgageSAT RESOURCES Case Studies Studies White Papers Info Sheets Video/Audio Publications Blog Posts ABOUT Press/Events Partners Clients Careers Leadership Privacy Center Contact Us MENU Request Info EXPERIENCE MATTERS CFI Group is a global leader in citizen, employee, and customer satisfaction measurements. Using research experts and our patented approach, we go beyond measurement to deliver solutions. Solutions for Government Solutions for Business THE CFI GROUP DIFFERENCE CFI Group measures customer, citizen, and employee satisfaction using its patented, cause-and-effect methodology that is recognized for its superior precision, diagnostic approach, and linkage to financial results. Add in our expert consultants to uncover powerful insights, user-friendly online tools, renowned benchmarks, and over thirty years of experience and it’s easy to understand why CFI Group continues to be the go-to source for customer satisfaction measurement and consulting for U.S. federal government agencies and businesses of all types. PATENTED TECHNOLOGY : CFI Group is a founding partner of the American Customer Satisfaction Index (ACSI ® ). We are the only company within the United States licensed to apply customized ACSI methodology in both the government and business sectors. EXPERTISE : Using top research experts and the patented technology, CFI Group uncovers the operational drivers of customer satisfaction for businesses and federal government agencies. ACTIONABLE INSIGHTS : CFI Group delivers customer, citizen, and employee insights and analysis that improve satisfaction and drive organizational performance. LONGEVITY : As one of the first CX measurement companies, CFI Group has been monitoring the customer experience since 1988. FEATURED CLIENTS More Clients FEATURED RESOURCES More Resources Insurance and Health Care Study 2022-2023 American Customer Satisfaction Index (ACSI®) Read more FEATURED Insurance and Health Care Study 2022-2023 American Customer Satisfaction Index (ACSI®) 0 Date October 17, 2023 Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. New results from […] Household Appliance and Electronics Study 2022-2023 American Customer Satisfaction Index (ACSI®) Read more FEATURED Household Appliance and Electronics Study 2022-2023 American Customer Satisfaction Index (ACSI®) 0 Date September 19, 2023 Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. New results from […] Sports Teams Use Advanced Metrics – Why Settle for Less? Read more Blog Posts Sports Teams Use Advanced Metrics – Why Settle for Less? 0 Date September 7, 2023 by David Ham | September 7, 2023 With the amount of money involved in professional sports contracts, the current trend toward deeper analysis makes good business sense. However, […] Automobile Study 2022-2023 American Customer Satisfaction Index (ACSI®) Read more FEATURED Automobile Study 2022-2023 American Customer Satisfaction Index (ACSI®) 0 Date August 22, 2023 Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. New results from […] Government Contact Center Satisfaction Index – 2023 Read more Studies Government Contact Center Satisfaction Index – 2023 0 Date July 26, 2023 Search and Social Media Study 2022-2023 American Customer Satisfaction Index (ACSI®) Read more FEATURED Search and Social Media Study 2022-2023 American Customer Satisfaction Index (ACSI®) 0 Date July 25, 2023 Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. New results from […] Restaurant Study 2022-2023 American Customer Satisfaction Index (ACSI®) Read more FEATURED Restaurant Study 2022-2023 American Customer Satisfaction Index (ACSI®) 0 Date June 27, 2023 Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. New results from […] Telecommunications Study 2022-2023 American Customer Satisfaction Index (ACSI®) Read more FEATURED Telecommunications Study 2022-2023 American Customer Satisfaction Index (ACSI®) 0 Date June 6, 2023 Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. New results from […] THE CFI GROUP PROCESS Monitor and Measure the Whole Experience CFI Group uses the American Customer Satisfaction Index (ACSI) methodology to measure the experience across all touchpoints. Discover and Analyze Insight that Matters CFI Group’s consulting team applies their expertise to identify insights and opportunities for your organization to improve. Prioritize and Act to Improve Performance CFI Group works with government agencies and businesses to translate these insights into clear actions that produce results. [email protected] CONTACT US We want to hear from you. Contact us today! Uncover More Insight: First Name * Last Name * Company or Organization * Work Email * Country Message How did you hearCAPTCHA Comments This field is for validation purposes and should be left unchanged. © CFI Group, All Rights Reserved PRIVACY POLICY Privacy Policy CAREERS Current Openings Culture Benefits ACSI and its logo are Registered Marks of American Customer Satisfaction Index LLC. We use cookies to give you the best online experience. By agreeing you accept the use of cookies in accordance with our cookie policy. I accept Privacy Center Cookie...