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Our address: CFI Group 3916 Ranchero Dr. Ann Arbor, MI 48108 Have any questions? [email protected] Call us: 734.930.9090 Services for Government CFI Group partners with the Federal Consulting Group (FCG) to provide the only certified American Customer Satisfaction Index (ACSI) customer experience analytics program. Our carefully designed measurement tools and our team of research experts enables agencies to understand and respond to the stakeholder experience. Services for Business As founding partner of the American Customer Satisfaction Index (ACSI), CFI Group is the only company within the United States licensed to apply ACSI methodology in both the federal government and private sectors. Using this patented technology and top research experts, CFI Group uncovers the operational drivers and impact of the customer experience. Sweden Italy China SOLUTIONS Solutions for Government Citizen Satisfaction Employee Engagement Website Satisfaction Contact Center Satisfaction Qualitative Research Custom Research QJourney Solutions for Business Customer Satisfaction Employee Engagement Website Satisfaction Contact Center Satisfaction Qualitative Research Custom Research MortgageSAT RESOURCES Case Studies Studies White Papers Info Sheets Video/Audio Publications Blog Posts ABOUT Press/Events Partners Clients Careers Leadership Privacy Center Contact Us MENU Request Info EXPERIENCE MATTERS CFI Group is a global leader in citizen, employee, and customer satisfaction measurements. Using research experts and our patented approach, we go beyond measurement to deliver solutions. Solutions for Government Solutions for Business THE CFI GROUP DIFFERENCE CFI Group measures customer, citizen, and employee satisfaction using its patented, cause-and-effect methodology that is recognized for its superior precision, diagnostic approach, and linkage to financial results. Add in our expert consultants to uncover powerful insights, user-friendly online tools, renowned benchmarks, and over thirty years of experience and it’s easy to understand why CFI Group continues to be the go-to source for customer satisfaction measurement and consulting for U.S. federal government agencies and businesses of all types. PATENTED TECHNOLOGY : CFI Group is a founding partner of the American Customer Satisfaction Index ® (ACSI). We are the only company within the United States licensed to apply customized ACSI methodology in both the government and business sectors. EXPERTISE : Using top research experts and the patented technology, CFI Group uncovers the operational drivers of customer satisfaction for businesses and federal government agencies. ACTIONABLE INSIGHTS : CFI Group delivers customer, citizen, and employee insights and analysis that improve satisfaction and drive organizational performance. LONGEVITY : As one of the first CX measurement companies, CFI Group has been monitoring the customer experience since 1988. FEATURED CLIENTS More Clients FEATURED RESOURCES More Resources Retail Report – July 2020 Read more Studies Retail Report – July 2020 0 Date July 30, 2020 center description After a promising start, 2020 has proven to be a year of nearly unprecedented upheaval for retail brands, many of which have struggled to […] Government Contact Center Satisfaction Index (GCCSI) 2020 Read more Studies Government Contact Center Satisfaction Index (GCCSI) 2020 0 Date July 7, 2020 center A new CFI Group report shows government contact center satisfaction rose slightly to 64, as measured on a 0-100 scale, up 1% from 2019. According […] Contact Center Satisfaction Index (CCSI) 2020 Read more Studies Contact Center Satisfaction Index (CCSI) 2020 0 Date June 2, 2020 center Since 2007, CFI Group has conducted an extensive study of customer satisfaction contact centers using the proven technology powered by our patented customization of the […] Retail Report – May 2020 Read more Studies Retail Report – May 2020 0 Date May 20, 2020 center Download Press Release https://cdncom.cfigroup.com/wp-content/uploads/CFI-Radial-May2020-release.pdf icon-download left description The pace of change in retail customer service in recent years has been profound, with new technologies and […] COVID-19 Employee Experience Report Read more Studies COVID-19 Employee Experience Report 0 Date April 29, 2020 center The COVID-19 pandemic has changed the way nearly all Americans are working these days. In this unprecedented time, new data is in high demand and […] Government Websites 2020 Read more Studies Government Websites 2020 0 Date April 14, 2020 center Download Infographic PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-cusi-2018-info-final.pdf icon-download left Download Press Release PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-CUSI-2018-PressRelease.pdf right icon-download left A new CFI Group credit union report shows members who experience […] Credit Union Satisfaction Index (CUSI) 2019 Year-End Report Read more Studies Credit Union Satisfaction Index (CUSI) 2019 Year-End Report 0 Date March 4, 2020 center Download Press Release PDF icon-download left CFI Group’s 2019 year-end Credit Union Satisfaction Index (CUSI) is 83, as measured on a 0-100 scale, down three […] What Psychics can tell us about CX Read more Blog Posts What Psychics can tell us about CX 0 Date December 27, 2019 AUTHOR by Mark Galauner | December 28, 2019 no-repeat;center top;; auto 0px 15 default default SUMMARY As it turns out, psychics and fortune tellers have plenty […] THE CFI GROUP PROCESS Monitor and Measure the Whole Experience CFI Group uses the American Customer Satisfaction Index (ACSI) methodology to measure the experience across all touchpoints. Discover and Analyze Insight that Matters CFI Group's consulting team applies their expertise to identify insights and opportunities for your organization to improve. Prioritize and Act to Improve Performance CFI Group works with government agencies and businesses to translate these insights into clear actions that produce results. [email protected] CONTACT US We want to hear from you. Contact us today! Uncover More Insight: First Name * Last Name * Company or Organization * Work Email * Country Message How did you hear about us CAPTCHA Comments This field is for validation purposes and should be left unchanged. © CFI Group, All Rights Reserved PRIVACY POLICY Privacy Policy CAREERS Current Openings Culture Benefits ACSI and its logo are Registered Marks of the University of Michigan, licensed worldwide exclusively to American Customer Satisfaction Index LLC with the right to sublicense. We use cookies to give you the best online experience. 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